Spanish Cedar Candle

Returns

We hope that you will adore our products, however, if for any reason you would like to return or exchange any of your order, please contact us using the contact details below and we will be happy to help. Upon delivery, if you notice that any of the products in your order are damaged or faulty, we will happily replace them.

Goods purchased online at czechandspeake.com can be returned or exchanged within 28 days of purchase, provided that the items are un-opened and in their original film packaging. We regret that we cannot accept any product back if the cellophane wrap has been removed, as we are unable to sell the product to another customer.

Sale goods purchased online at czechandspeake.com can be returned or exchanged within 14 days of purchase, provided that the items are un-opened and in their original film packaging.

Please note, all returns are made at customers own cost and risk. Czech & Speake will refund the postal cost of your returns only if the items are faulty or damaged.  We recommend that customers send returns via Recorded Delivery, as Czech & Speake will not assume responsibility for items lost in transit. Czech & Speake reserves the right to deduct the cost of retrieving the goods if not returned by the customer (unless faulty/damaged). Provided goods are returned in their original condition, a full refund (including your original delivery charges at basic cost) will be made within 14 days from receipt of goods to Czech & Speake.

Learn more about shipping, taxes & duties and returns.