Complimentary Samples
Discover a new signature scent with our complimentary sample service, available with every order over £50 (excluding sample-only purchases). Select two complimentary 1ml fragrance samples of your choice, from a range of samples at the checkout. Learn more about your online benefits. Sign up to our newsletter to hear about our exclusive promotions.
Complimentary Delivery
Enjoy complimentary standard shipping on all orders over £90. Learn more about our shipping options.
Exclusive Gift Wrapping
Czech & Speake’s gift wrapping is simply exquisite. Make your perfect gift even more special with our complimentary gift wrapping & messaging service, available upon checkout
Returns
We are confident you will adore our products as much as we do, however, if for any reason you would like to return or exchange any of your order, please contact us. Learn more about returns.
UK
Standard shipping – £5(3-5 working days)
FREE on orders of £90 and over and on sample only orders
Express shipping – £10(1-3 working days). Our next-day express delivery service applies to any order placed before 12pm BST and is available during working days only. Any order placed after 12pm BST will be delivered within two working days.
US
Visit US Site
EU
Visit EU Site
Rest of the World
From £50 (10-15 working days)
All relevant delivery costs for your order and to your destination will be displayed at checkout.
** Please note, we cannot ship to P.O. Boxes**
Returns
We hope that you will adore our products, however, if for any reason you would like to return or exchange any of your order, please contact us using the contact details below and we will be happy to help. Upon delivery, if you notice that any of the products in your order are damaged or faulty, we will happily replace them.
Goods purchased online at czechandspeake.com can be returned or exchanged within 28 days of purchase, provided that the items are un-opened and in their original film packaging. We regret that we cannot accept any product back if the cellophane wrap has been removed, as we are unable to sell the product to another customer.
Sale goods purchased online at czechandspeake.com can be returned or exchanged within 14 days of purchase, provided that the items are un-opened and in their original film packaging.
Please note, all returns are made at customers own cost and risk. Czech & Speake will refund the postal cost of your returns only if the items are faulty or damaged. We recommend that customers send returns via Recorded Delivery, as Czech & Speake will not assume responsibility for items lost in transit. Czech & Speake reserves the right to deduct the cost of retrieving the goods if not returned by the customer (unless faulty/damaged). Provided goods are returned in their original condition, a full refund (including your original delivery charges at basic cost) will be made within 14 days from receipt of goods to Czech & Speake.
Learn more about shipping, taxes & duties and returns.
