Shipping Information

Out of Office

Thank you for your order. Any orders placed from 12 pm Wednesday 21st December onwards will be dispatched on the week commencing Tuesday 3rd January 2023. For any queries about your order, payment, shipping or tracking, please contact us at customer.service@czechandspeake.com. We will respond to your email as soon as possible upon our return.

Shipping Options

Countries Cost Shipping Time Christmas Final Shipping Date
The Netherlands, Belgium, France, Monaco, Germany, Luxembourg €10 3-7 working days Thursday 15th December
Czech Republic, Austria, Italy, Denmark, Sweden, Spain, Finland, Switzerland, Ireland, Poland €15 4-7 working days Thursday 15th December
Malta, Portugal, Estonia, Lithuania, Hungary, Croatia, Greece, Romania, Norway, Bulgaria, Slovenia, Lativa, Cyprus, Iceland €20 5-12 working days Friday 9th December

All import duties and taxes are paid for.

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Czech & Speake cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

Please note that delivery time frames may vary during busier trading periods, such as in the build up to Christmas. Order early to avoid disappointment.

UK and Rest of World

Visit UK Site

US

Visit US Site


Returns

We hope that you will love our products, however, if for any reason you would like to return or exchange any of your order, please contact us using the contact details below and we will be happy to help:

Huboo Ref 9118

Huboo Returns
De Run 5303-A
Veldhoven
5503 LW

 

Goods purchased online at czechandspeake.com can be returned or exchanged within 28 days of purchase, provided that the items are un-opened and in their original film packaging. We regret that we cannot accept any product back if the cellophane wrap has been removed, as we are unable to sell the product to another customer.

Sale goods purchased online at czechandspeake.com can be returned or exchanged within 14 days of purchase, provided that the items are un-opened and in their original film packaging.

If you notice that any of the products in your order are damaged or faulty, we will happily replace them.

Please note, all returns are made at customers own cost and risk. Czech & Speake will refund the postal cost of your returns only if the items are faulty or damaged.  We recommend that customers send returns via Recorded Delivery, as Czech & Speake will not assume responsibility for items lost in transit. Czech & Speake reserves the right to deduct the cost of retrieving the goods if not returned by the customer (unless faulty/damaged). Provided goods are returned in their original condition, a full refund (including your original delivery charges at basic cost) will be made within 14 days from receipt of goods to Czech & Speake.

For more information, please contact us at: customer.service@czechandspeake.com.


Taxes & Duties

For EU orders, we ship on a DDP (Delivery Duty Paid) basis, meaning that all relevant import taxes and duties will be included in your order, so you won’t need to pay any additional fees.

For more information, please contact us at: customer.service@czechandspeake.com.