Shipping Information


Shipping Options

Our shipping options may vary. View below what’s currently available at checkout.

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Czech & Speake cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

Please note that delivery time frames may vary during busier trading periods.

UK

Standard shipping – £5 (3-5 working days)

FREE on orders of £90 and over and on sample only orders

Express shipping – £10 (1-3 working days). Our next-day express delivery service applies to any order placed before 12pm GMT and is available during working days only. Any order placed after 12pm GMT will be delivered within two or three working days.

 

US

Visit US Site

EU

Visit EU Site

Rest of the World

From £50 (10-15 working days)

All relevant delivery costs for your order and to your destination will be displayed at checkout.

 

** Please note, we cannot ship to P.O. Boxes**


Taxes & Duties

For EU, UK, USA and Canada, we ship on a DDP (Delivery Duty Paid) basis, meaning that all relevant import taxes and duties will be included in your order, so you won’t need to pay any additional fees.

For countries outside the destinations listed above, we ship on a DAP (Delivery At Place) basis, meaning that all relevant import taxes and duties will be excluded from your order. Czech & Speake is not responsible for any import duties payable. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP order.

For more information, please contact us at customer.service@czechandspeake.com.


Returns

We hope that you will adore our products, however, if for any reason you would like to return or exchange any of your order, please contact us using the contact details below and we will be happy to help. Upon delivery, if you notice that any of the products in your order are damaged or faulty, we will happily replace them.

Goods purchased online at czechandspeake.com can be returned or exchanged within 28 days of purchase, provided that the items are un-opened and in their original film packaging. We regret that we cannot accept any product back if the cellophane wrap has been removed, as we are unable to sell the product to another customer.

Sale goods purchased online at czechandspeake.com can be returned or exchanged within 14 days of purchase, provided that the items are un-opened and in their original film packaging.

Please note, all returns are made at customers own cost and risk. Czech & Speake will refund the postal cost of your returns only if the items are faulty or damaged.  We recommend that customers send returns via Recorded Delivery, as Czech & Speake will not assume responsibility for items lost in transit. Czech & Speake reserves the right to deduct the cost of retrieving the goods if not returned by the customer (unless faulty/damaged). Provided goods are returned in their original condition, a full refund (including your original delivery charges at basic cost) will be made within 14 days from receipt of goods to Czech & Speake.

Please return any item to the address listed below. Kindly enclose your original dispatch note/receipt, or add a cover note with your full name, contact details and order number.

C&S Aromatics Ltd
1a Retreat Place
London
E9 6RH

Email: customer.service@czechandspeake.com