Given the current COVID-19 situation, here are some helpful FAQs. If you need further help, please do not hesitate to get in touch via email at customer.service@czechandspeake.com or via phone at +44 20 8983 7400. We are here for you.
Are you still able to ship parcels even from countries which have tougher restrictions, like Italy?
Yes, however we may experience some delays to ship to and from countries under quarantine. Our commitment to you is to maintain a seamless customer experience, so we will inform you if anything changes in regards to expected shipping times. Please find the latest shipping information here.
Is it safe to receive parcels from countries where there have been cases of COVID-19?
Yes. Your safety is always our top priority, so we are following the latest official advice from the World Health Organization (WHO), which states that it is safe to receive packages. Please find more information from the WHO here.
Can I change the shipping address of my packages after I have placed my order, as I am no longer going to be where I was planning to be?
Please contact us at customer.service@czechandspeake.com at your earliest convenience. We will endeavor to do our best to help you with your order.
Will I still be able to return my products if I need to?
How long is the return policy?
We are extending our returns policy to 60 days to allow you plenty of time to return any items, should you be self-isolating. For more information about returns, please click here.
