Terms & Conditions

These terms and conditions form the basis on which you can visit us and our website.  Please read them carefully as they contain important information.

Please note that if you are a company, or an individual acting for business purposes, the consumer protection provisions in clauses 13, 15.2, 15.3, 16.1 and 16.5 do not apply to you. Business customers may prefer to contact us to arrange orders personally at sales@czechandspeake.com

General terms and conditions

This site is operated on behalf of Czech & Speake International Licensing Ltd by Luxurious Bathing Ltd of 1A Retreat Place, London E9 6RH. If you have any queries about these terms and conditions or if you have any comments or complaints on or about the website, you can contact us at sales@czechandspeake.com 

The contract between us: We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us. 

Acknowledgment of your order: To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us. 

Ownership of rights: All rights, including copyright, in this website are owned by or licensed to Luxurious Bathing Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or re-post anything on this website for any purpose. 

Accuracy of content: We have taken care in the preparation of the content of this website to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

Damage to your computer: We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Availability: All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail. You will have the option either to wait until the item is available from stock or to cancel your order. 

Ordering errors: You can correct errors on your order up to the point on which you click on “submit” during the ordering process.

Price: The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information. Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email; the offer and the price will remain valid for 30 days. 

Payment terms: We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have. 

Delivery charges: Delivery charges vary according to the type of goods ordered. 

Delivery: Our delivery charges are set out in our website except for sanitary ware and furniture in which case we will advise you of delivery charges. You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). All goods purchased will be delivered within 8 weeks of payment unless we notify you otherwise. Delivery times are not guaranteed and therefore time is not of the essence. If delivery is delayed beyond the date notified we will contact you again to agree a mutually acceptable alternative date.  You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Risk and ownership: Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered. 

(13) Cancellation rights: Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made-to-order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.  You cannot cancel your contract if the goods you have ordered are bespoke, that is, made or adapted to your order. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example, using the goods prior to cancellation)

Cancellation by us:  We reserve the right not to process your order if: We have insufficient stock to deliver the goods you have ordered; We do not deliver to your area; or One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

If there is a problem with the goods: If you have any questions or complaints about the goods please contact us.  You can do so at sales@czechandspeake.com. (15.2): We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (‘the Act’). (15.3): If you wish to exercise your legal rights to reject goods which do not conform with that Act you must either return them in person or post them back to us, We will pay the cost of postage. 

Liability: (16.1):Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date notified and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control. Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase. (16.5):Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   There are certain consumer rights including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

Notices: Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at 1A Retreat Place, London E9 6RH and all notices from us to you will be displayed on our website from time to time.

Changes to legal notices: We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible. 

Law, jurisdiction and language: This website, any content contained therein and any contract brought into being by usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Invalidity: If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. 

Privacy: You acknowledge and agree to be bound by the terms of our Privacy Policy.

Third party rights: Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.


Trade Account Abbreviated Terms & Conditions

C&S cannot establish entitlement of a trade account to anyone/any company without receipt of a fully and legibly complete form. This form must include a signature and a valid VAT number for C&S to authorise the account.

Payment: All goods must be paid for before dispatch by us or collection by you. In the case of bank transfers, payment needs to be confirmed by our Accounts team prior to despatch. A delay in payment will result in a delay in delivery

Late Payment/Overdue Accounts: Interest on overdue amounts shall accrue from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of 8% per annum above the Bank of England base rate from time to time in force.  Such interest shall accrue after as well as before any judgment.

The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.


Returns/Refunds: Made to Order products are not applicable for any refunds or exchanges. In the event of stocked items, these are refundable on a case by case basis, and must be in their original and saleable condition. This is confirmed following an inspection of the products by our Production Manager.

Credit Notes: In the circumstances of credit notes, these are valid for 6 months from the date of issue and are only applicable for bathroom fittings, furniture and accessories only, that is, excludes fragrance and leather goods. The original credit note must be present at the time of redemption, we are not responsible for lost or stolen credit notes. Credit notes will not be exchanged for cash under any circumstances.

Please note any products that are returned are subject to a restocking charge of 20%.

Delivery of the Goods: All deliveries are subject to a quotation and the delivery charges is determined on a case by case basis. Deliveries of the goods are made to the delivery address provided by the Buyer, please note a delay in providing this address can result in a delay in the order despatch. It is your responsibility to make all arrangements necessary for the receipt of the goods.

C&S is not responsible for any loss or damage arising directly or indirectly from the late or short delivery of the goods. If short delivery does take place, a pro-rate adjustment to price will be made.

If you are unable to take delivery of the goods when the goods are ready for despatch, applicable storage charges will be raised.


Acceptance of the Goods: Upon receiving the order, you agree to carry out a thorough inspection of the goods within 48hours and give notice in writing to us of the applicable issues. You are also required to note these issues on the delivery slip when receiving the goods. Upon receipt of this notification, C&S shall, as its option repair or replace any good that are found to be defective, please note, if required, return of the goods as at your own cost.

Please note, after the 48hour period, if we have not received any instruction otherwise, you are deemed to have accepted the goods.

We, Luxurious Bathing Ltd, are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you. 

Data Protection Act 1998 (‘the Act’)

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data. 

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details.  We will store this data and hold it on computer or otherwise.

We may use information that you provide:

  • to register you with our website and to administer it.
  • for assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

We may disclose your personal information to third parties:

  • in the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
  • if we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

We collect information directly from you in a number of ways.  One way is through our use of ‘cookies’.  Most websites use cookies to make them work, or work more efficiently, as well as to provide information to the operators of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used simply to collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail at sales@czechandspeake.com or post at 1A Retreat Place, London E9 6RH.  


We endeavor to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to ask us not to process your personal data for marketing purposes.  We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose.  You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.  


You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.  Any request should be emailed to sales@czechandspeake.com or posted to us at 1A Retreat Place, London E9 6RH.

To Luxurious Bathing Ltd, 1A Retreat Place, London E9 6RH or sales@czechandspeake.com
I/We* hereby give you notice that I/We* cancel my/our* contract for the sale of the following goods*/for the supply of the following service*:
Ordered on*/Received on*:        ……………………………………………….
Name of consumer(s):               ……………………………………………….
Address of consumer(s):            ……………………………………………….
Signature of consumer(s):          ………………………………………………. (only if this form is notified on paper)
Date:                                        ……………………………………………….
*Delete as appropriate