Gifts & Samples
Two seasonal sample vials will be added to every order and our signature Czech & Speake hand towel. Sign up to our newsletter to hear about our exclusive gift with purchase promotions.
Delivery
Complimentary standard shipping on all orders over £90. Our next day express delivery service applies to any order placed before 12 pm. Available during working days only. Any order placed after 12 pm will be delivered within two working days. Please note that the next day delivery service covers deliveries to UK mainland only. For more information about shipping, click here.
Returns
We are confident you will adore our products as much as we do, however, if for any reason you would like to return or exchange any of your order, please contact us. For more information about returns, click here.
Exclusive Gift Wrapping
Czech & Speake gift wrapping is simply exquisite. Make your perfect gift even more special with our signature tissue paper and ribbon.
Shipping
UK
Free standard shipping on orders of £90 and over (3-5 working days)
Standard shipping – £5 (3-5 working days)
Express shipping – £10 (1-2 working days)
Samples
Standard shipping – Free (3-5 working days)
Europe
Europe (3-7 Working Days): £20
If you would like to pay in Euros, view our EU site
USA
Please visit our US site to pay in dollars and for local shipping.
Rest of the World
£50 (10 – 15 working days)
VAT will be automatically deducted on orders delivered to countries outside the EU. C&S is not responsible for any import duties payable.
Please note that all delivery time frames are estimations and that they may vary during busier trading periods.
We cannot ship to P.O. Boxes
Returns
We are sure you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange any of your order, please contact us using the contact details below and we will be happy to help.
Goods purchased online at www.czechandspeake.com can be returned or exchanged within 30 days of purchase, provided that the items are un-opened and in their original film packaging.
Sale goods purchased online at www.czechandspeake.com can be returned or exchanged within 14 days of purchase, provided that the items are un-opened and in their original film packaging.
When returning your goods, please enclose your original dispatch note/receipt, or add a cover note with your contact details and order number.
All returns are made at customers own cost and risk. Czech & Speake will refund the postal cost of your returns only if the items are faulty or damaged. We recommend that customers send returns via Recorded Delivery, as Czech & Speake will not assume responsibility for items lost in transit. Czech & Speake reserves the right to deduct the cost of retrieving the goods if not returned by the customer (unless faulty/damaged). Provided goods are returned in their original condition, a full refund (including your original delivery charges at basic cost) will be made within 14 days from receipt of goods to Czech & Speake.
